Totem, Friendly Hotel & Spa

Facilities & Features Totem, Friendly Hotel & Spa

• General:
• Carpeted,
• Elevator,
• Facilities for disabled guests,
• Family rooms,
• Heating,
• Non-smoking rooms,
• Packed lunches,
• Pet bowls,
• Smoke-free property

• Activities:
• Evening entertainment,
• Happy hour,
• Skiing

• Room Amenities:
• Socket near the bed

• Bathroom:
• Free toiletries,
• Hairdryer,
• Private Bathroom,
• Toilet,
• Toilet paper,
• Towels

• Media & Technology:
• Flat-screen TV

• Food & Drink:
• Bar,
• Coffee house on site,
• Kid-friendly buffet,
• Kids' meals,
• Restaurant,
• Snack bar,
• Special diet meals (on request),
• Tea/Coffee maker,
• Wine/Champagne

• Ski:
• Ski pass vendor,
• Ski rental on site,
• Ski school,
• Ski storage

• Internet:
• Internet

• Kitchen:
• Electric kettle

• Outdoors:
• Outdoor furniture,
• Sun deck,
• Terrace

• Bedroom:
• Linens,
• Wardrobe or closet

• Accessibility:
• Lowered sink,
• Raised toilet,
• Upper floors accessible by elevator,
• Wheelchair accessible

• Pool and wellness:
• Beauty services,
• Body scrub,
• Body treatments,
• Body wrap,
• Facial treatments,
• Fitness,
• Fitness center,
• Hot tub/Jacuzzi,
• Locker rooms,
• Massage,
• Sauna,
• Spa,
• Spa facilities,
• Spa lounge/Relaxation area,
• Spa/Wellness packages,
• Steam room,
• Waxing services,
• Yoga classes

• Reception services:
• 24-hour front desk,
• Baggage storage,
• Invoice provided,
• Lockers

• Entertainment and family services:
• Babysitting/Child services,
• Board games/Puzzles,
• Board games/puzzles

• Cleaning services:
• Daily housekeeping

• Safety & security:
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Key access,
• Key card access,
• Safe,
• Security alarm,
• Smoke alarms

• Safety features:
• First aid kits available,
• Hand sanitizer in guest accommodation and common areas,
• Staff follow all safety protocols as directed by local authorities

• Physical distancing:
• Cashless payment available,
• Contactless check-in/out,
• Mobile app for room service,
• Physical distancing rules followed,
• Screens or physical barriers between staff and guests in appropriate areas

• Cleanliness & disinfecting:
• Guest accommodation disinfected between stays,
• Guest accommodation sealed after cleaning,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Property cleaned by professional cleaning companies,
• Use of cleaning chemicals that are effective against coronavirus

• Food & drink safety:
• All plates, cutlery, glasses, and other tableware sanitized,
• Delivered food covered securely,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas