Pestana Plaza Mayor Madrid

Facilities & Features Pestana Plaza Mayor Madrid

• General:
• Air conditioning,
• Carpeted,
• Elevator,
• Facilities for disabled guests,
• Family rooms,
• Heating,
• Laptop safe,
• Non-smoking rooms,
• Pet basket,
• Pet bowls,
• Room service,
• Shared lounge/TV area,
• Smoke-free property,
• Soundproof,
• Soundproof rooms,
• Wake-up service,
• Wake-up service/Alarm clock

• Activities:
• Walking tours

• Room Amenities:
• Clothes rack,
• Socket near the bed

• Bathroom:
• Free toiletries,
• Hairdryer,
• Private bathroom,
• Shower,
• Toilet,
• Toilet paper

• Media & Technology:
• Flat-screen TV,
• Telephone

• Food & Drink:
• Bar,
• Breakfast in the room,
• Coffee house on site,
• Fruit,
• Kid-friendly buffet,
• Kids' meals,
• Restaurant,
• Special diet meals (on request),
• Tea/Coffee maker,
• Wine/Champagne

• Internet:
• Internet

• Kitchen:
• Coffee machine,
• Electric kettle

• Parking:
• Parking

• Bedroom:
• Linens,
• Wardrobe or closet

• Accessibility:
• Bathroom emergency cord,
• Lowered sink,
• Raised toilet,
• Toilet with grab rails,
• Upper floors accessible by elevator,
• Wheelchair accessible

• Pool and wellness:
• Beach chairs/Loungers,
• Beach umbrellas,
• Beauty services,
• Body scrub,
• Body treatments,
• Facial treatments,
• Fitness,
• Fitness center,
• Locker rooms,
• Massage,
• Pool 1 – outdoor,
• Sauna,
• Spa,
• Spa facilities,
• Spa lounge/Relaxation area,
• Spa/Wellness packages

• Reception services:
• 24-hour front desk,
• Baggage storage,
• Concierge,
• Invoice provided

• Cleaning services:
• Daily housekeeping,
• Dry cleaning,
• Ironing service,
• Laundry

• Business facilities:
• Fax/Photocopying,
• Meeting/Banquet facilities

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• Fire extinguishers,
• Key card access,
• Safe,
• Smoke alarms

• Safety features:
• Access to healthcare professionals,
• Face masks for guests available,
• First aid kits available,
• Hand sanitizer in guest accommodation and common areas,
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
• Staff follow all safety protocols as directed by local authorities,
• Thermometers for guests provided by property

• Physical distancing:
• Cashless payment available,
• Contactless check-in/out,
• Mobile app for room service,
• Physical distancing rules followed,
• Screens or physical barriers between staff and guests in appropriate areas,
• Single-room AC for guest accommodation

• Cleanliness & disinfecting:
• Guest accommodation disinfected between stays,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Hand sanitizer,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Property cleaned by professional cleaning companies,
• Use of cleaning chemicals that are effective against coronavirus

• Food & drink safety:
• All plates, cutlery, glasses, and other tableware sanitized,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas