Relais & Châteaux Hotel Heritage

Facilities & Features Relais & Châteaux Hotel Heritage

• General:
• Air conditioning,
• Airport shuttle,
• Carpeted,
• Elevator,
• Family rooms,
• Grocery deliveries,
• Heating,
• Hypoallergenic room available,
• Ironing facilities,
• Laptop safe,
• Non-smoking rooms,
• Packed lunches,
• Shuttle service,
• Smoke-free property,
• Soundproof rooms,
• Suit press,
• Wake-up service,
• Wake-up service/Alarm clock

• Activities:
• Bicycle rental,
• Bike tours,
• Cycling

• Room Amenities:
• Socket near the bed

• Bathroom:
• Bathrobe,
• Bathtub,
• Bathtub or shower,
• Free toiletries,
• Hairdryer,
• Private Bathroom,
• Shower,
• Toilet,
• Toilet paper

• Media & Technology:
• Cable channels,
• Flat-screen TV,
• iPad,
• Telephone

• Food & Drink:
• Bar,
• Breakfast in the room,
• Fruit,
• Restaurant,
• Special diet meals (on request),
• Tea/Coffee maker,
• Wine/Champagne

• Internet:
• Internet

• Kitchen:
• Coffee machine,
• Electric kettle

• Outdoors:
• Sun deck,
• Terrace

• Parking:
• Parking

• Bedroom:
• Alarm clock,
• Wardrobe or closet

• Accessibility:
• Upper floors accessible by elevator

• Pool and wellness:
• Back massage,
• Beauty services,
• Body scrub,
• Body treatments,
• Couples' massage,
• Facial treatments,
• Fitness,
• Fitness center,
• Foot bath,
• Foot massage,
• Full-body massage,
• Hand massage,
• Head massage,
• Makeup services,
• Massage,
• Neck massage,
• Pedicure,
• Sauna,
• Spa,
• Spa facilities,
• Spa lounge/Relaxation area,
• Spa/Wellness packages,
• Steam room,
• Turkish/Steam Bath,
• Waxing services

• Reception services:
• 24-hour front desk,
• Baggage storage,
• Concierge,
• Currency exchange,
• Invoice provided,
• Private check-in/out,
• Tour desk

• Entertainment and family services:
• Babysitting/Child services,
• Board games/Puzzles

• Cleaning services:
• Daily housekeeping,
• Dry cleaning,
• Ironing service,
• Laundry,
• Suit press

• Business facilities:
• Business center,
• Fax/Photocopying,
• Meeting/Banquet facilities

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Key card access,
• Safe,
• Security alarm,
• Smoke alarms

• Safety features:
• Access to healthcare professionals,
• Face masks for guests available,
• First aid kits available,
• Hand sanitizer in guest accommodation and common areas,
• Process in place to check health of guests,
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
• Staff follow all safety protocols as directed by local authorities

• Physical distancing:
• Cashless payment available,
• Contactless check-in/out,
• Mobile app for room service,
• Physical distancing rules followed,
• Screens or physical barriers between staff and guests in appropriate areas

• Cleanliness & disinfecting:
• Guest accommodation disinfected between stays,
• Guest accommodation sealed after cleaning,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Hand sanitizer,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Property cleaned by professional cleaning companies,
• Use of cleaning chemicals that are effective against coronavirus

• Food & drink safety:
• All plates, cutlery, glasses, and other tableware sanitized,
• Breakfast to-go containers,
• Delivered food covered securely,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas