Rocco Forte The Charles Hotel

Facilities & Features Rocco Forte The Charles Hotel

• General:
• Air conditioning,
• Car rental,
• Elevator,
• Facilities for disabled guests,
• Family rooms,
• Hair/Beauty salon,
• Heating,
• Hypoallergenic room available,
• Non-smoking rooms,
• Packed lunches,
• Pet basket,
• Pet bowls,
• Shuttle service,
• Smoke-free property,
• Soundproof rooms

• Activities:
• Bike tours,
• Live music/Performance,
• Stand-up comedy,
• Temporary art galleries,
• Tour or class about local culture,
• Walking tours

• Bathroom:
• Bathrobe,
• Bathtub,
• Hairdryer,
• Private Bathroom

• Media & Technology:
• Telephone

• Food & Drink:
• Bar,
• Breakfast in the room,
• Fruit,
• Kid-friendly buffet,
• Kids' meals,
• Restaurant,
• Wine/Champagne

• Internet:
• Internet

• Outdoors:
• Outdoor furniture,
• Sun deck,
• Terrace

• Living Area:
• Sitting area

• Parking:
• Parking

• Accessibility:
• Bathroom emergency cord,
• Lowered sink,
• Toilet with grab rails,
• Wheelchair accessible

• Pool and wellness:
• Back massage,
• Beauty services,
• Body scrub,
• Body treatments,
• Body wrap,
• Couples' massage,
• Facial treatments,
• Fitness,
• Fitness center,
• Foot massage,
• Full-body massage,
• Hair treatments,
• Haircut,
• Hairstyling,
• Hand massage,
• Head massage,
• Indoor swimming pool,
• Light therapy,
• Locker rooms,
• Makeup services,
• Manicure,
• Massage,
• Neck massage,
• Pedicure,
• Sauna,
• Spa,
• Spa facilities,
• Spa lounge/Relaxation area,
• Spa/Wellness packages,
• Steam room,
• Turkish/Steam Bath,
• Waxing services

• Transport:
• Public transit tickets

• Reception services:
• 24-hour front desk,
• Baggage storage,
• Concierge,
• Currency exchange,
• Express check-in/out,
• Private check-in/out,
• Tour desk

• Entertainment and family services:
• Babysitting/Child services,
• Board games/Puzzles

• Cleaning services:
• Daily housekeeping,
• Dry cleaning,
• Ironing service,
• Laundry,
• Suit press

• Business facilities:
• Business center,
• Fax/Photocopying,
• Meeting/Banquet facilities

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Key card access,
• Safe,
• Security alarm,
• Smoke alarms

• Safety features:
• Access to healthcare professionals,
• Face masks for guests available,
• First aid kits available,
• Hand sanitizer in guest accommodation and common areas,
• Process in place to check health of guests,
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
• Staff follow all safety protocols as directed by local authorities,
• Thermometers for guests provided by property

• Physical distancing:
• Cashless payment available,
• Contactless check-in/out,
• Physical distancing rules followed

• Cleanliness & disinfecting:
• Guest accommodation disinfected between stays,
• Guest accommodation sealed after cleaning,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Use of cleaning chemicals that are effective against coronavirus

• Food & drink safety:
• All plates, cutlery, glasses, and other tableware sanitized,
• Breakfast to-go containers,
• Delivered food covered securely,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas