Esperanza, Auberge Resorts Collection

Instalaciones Esperanza, Auberge Resorts Collection

• General:
• Air conditioning,
• Airport shuttle,
• Car rental,
• Designated smoking area,
• Family rooms,
• Grocery deliveries,
• Heating,
• Non-smoking rooms,
• Pet basket,
• Pet bowls,
• Room service,
• Shuttle service

• Actividades:
• Aerobics,
• Beach,
• Bike tours,
• Cooking class,
• Diving,
• Fishing,
• Game room,
• Golf course (within 2 miles),
• Happy hour,
• Hiking,
• Horseback riding,
• Snorkeling,
• Temporary art galleries,
• Tennis equipment,
• Themed dinners,
• Windsurfing

• Equipamiento audiovisual y tecnológico:
• Telephone

• Comida y bebida:
• Bar,
• Breakfast in the room,
• Coffee house on site,
• Fruit,
• Kids' meals,
• Snack bar,
• Special diet meals (on request),
• Wine/Champagne

• Internet:
• Internet

• Exteriores:
• Beachfront,
• Garden,
• Outdoor furniture,
• Private beach area,
• Sun deck,
• Terrace

• Aparcamiento:
• Parking

• Piscina y bienestar:
• Beach umbrellas,
• Beauty services,
• Body scrub,
• Body treatments,
• Body wrap,
• Facial treatments,
• Fitness,
• Fitness center,
• Fitness classes,
• Hair coloring,
• Hair treatments,
• Haircut,
• Hairstyling,
• Hot tub/Jacuzzi,
• Kids' pool,
• Light therapy,
• Locker rooms,
• Makeup services,
• Manicure,
• Massage,
• Pedicure,
• Personal trainer,
• Sauna,
• Spa,
• Spa facilities,
• Spa lounge/Relaxation area,
• Spa/Wellness packages,
• Waxing services,
• Yoga classes

• Servicios de recepción:
• 24-hour front desk,
• Baggage storage,
• Concierge,
• Express check-in/out

• Oferta de ocio y servicios para familias:
• Babysitting/Child services

• Servicios de limpieza:
• Daily housekeeping,
• Dry cleaning,
• Ironing service,
• Laundry,
• Suit press

• Instalaciones de negocios:
• Business center,
• Fax/Photocopying,
• Meeting/Banquet facilities

• Seguridad:
• 24-hour security,
• Key card access,
• Safe,
• Security alarm,
• Smoke alarms

• Medidas de seguridad:
• Access to healthcare professionals,
• First aid kits available,
• Hand sanitizer in guest accommodation and common areas,
• Process in place to check health of guests,
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
• Staff follow all safety protocols as directed by local authorities

• Distanciamiento físico:
• Cashless payment available,
• Mobile app for room service,
• Physical distancing rules followed,
• Screens or physical barriers between staff and guests in appropriate areas

• Limpieza y desinfección:
• Guest accommodation disinfected between stays,
• Guest accommodation sealed after cleaning,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Use of cleaning chemicals that are effective against coronavirus

• Seguridad de bebidas y alimentos:
• All plates, cutlery, glasses, and other tableware sanitized,
• Breakfast to-go containers,
• Delivered food covered securely,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas